Warranty policy
We stand behind the parts we sell
Warranty terms depend on the brand and the product. The periods and conditions below come from the warranty information on our product pages. Our warranty is in addition to your rights under the Australian Consumer Law.
Warranty periods
How long you're covered
- 24 months
Hakon coilovers
Limited warranty covering mounts, shock bodies, seals, shafts, fluids and leaking shocks.
- Lifetime
Hakon control arms
Plus 5 years / 40,000 km on bearing wear.
- 3 years
KONI shock absorbers
Passenger and four-wheel drive vehicles, from the date of purchase. KONI STR.T (Street): 2 years. Commercial vehicles, and KONI bushes and rubbers: 1 year.
- Lifetime
Whiteline bushing kits
Whiteline performance products (sway bars, bracing and alignment kits): 3 years from installation. Fitting kits: 1 year from installation.
- Hakon coilover and control arm warranties start from the original purchase date, apply to the original purchaser only, are non-transferable and are limited to Australia and New Zealand.
- Proof of purchase is required, such as your order number.
Other brands we sell
[PLACEHOLDER: Reade to supply] Warranty terms for SuperPro, Bilstein, Eibach, H&R, Airbag Man, Formula / Fulcrum lift kits and any Northman-branded parts. Until then, these terms are listed in the Warranty Information tab on each product page, or call us on 1800 292 911.
Exclusions
What's not covered
Hakon coilover and control arm warranties can be void due to any of the following:
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Products that were not professionally installed, or show signs of improper installation.
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Abuse, or damage due to collision or neglect.
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Products that have been modified or altered from their original design and intention.
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Corrosion or accelerated wear, or damage due to absent or improper preventative steps.
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Products used for an application they were not designed or advertised for. If your vehicle is not in the list, we cannot guarantee fitment.
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Products not purchased from Northman.
KONI and Whiteline conditions
KONI: the warranty covers faulty manufacture and premature failure within the periods above. It doesn't cover KONI shock absorbers that were purchased by a previous owner; modified or installed improperly; bent, broken or overheated (indicating abuse); used on a vehicle modified for a use other than its original intended use; used for an application not specified in KONI literature; or used for racing, off-road or other competition driving. Lowered, raised or modified vehicles may be incompatible with KONI products. The purchaser and/or installer must make sure the products are compatible and safe with the vehicle's modifications.
Whiteline: covers factory defects in material and workmanship (other than coatings) on passenger cars and light trucks under normal use. It doesn't apply to defects from use on a race circuit or in any form of motorsport, or from abuse, alteration, or incorrect installation, lubrication or maintenance. It applies to the original purchaser who still owns the vehicle the part was first fitted to. No warranty, express or implied, is given for any product specified as "Race", "Competition" or "Off-road".
Claims
How to make a warranty claim
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Fill in the Warranty Request form
Use the Warranty Request form with your order number, the product, your vehicle details, how the vehicle is used and a description of the problem.
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We'll reply within 3–5 business days
When we reply, we'll ask for clear photos or videos of the part, the problem area and how it's fitted.
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Diagnosis
Most claims are diagnosed from photos or videos. Hakon products found to have failed are replaced at no charge (subject to shipping charges). Other brands are assessed under that brand's warranty terms.
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If we need to inspect the part
For Hakon products we'll send you a return label. If no failure is found, or the failure is caused by one of the exclusions above, you pay shipping both ways and the cost of any replacement part.
Keep the part and any related components until your claim is finalised. If you'd prefer to talk it through first, call us on 1800 292 911.
Your rights under the Australian Consumer Law
This warranty is provided by [PLACEHOLDER: legal business name and ABN, Reade to supply], trading as Northman Suspension by Hakon, 46 Volt Circuit, Dandenong South VIC 3175, phone 1800 292 911. Make claims through the Warranty Request form on our website.
The benefits given by this warranty are in addition to other rights and remedies you have under a law in relation to the goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Talk to us
Questions about a part or a claim? Call us Monday to Friday, 9am to 4pm.